TAILORED ATHLETE | ROW logo
TAILORED ATHLETE | ROW logo

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Orders

What do I do if my product is faulty?

In the extremely unlikely event you have received a faulty item, please contact our Customer Support Team at [email protected] within 30 days of the item(s) arriving. Please include the following information:. Please  do not return any dama

Where is my order?

All orders are shipped within 24-48 hours of the order being placed. Once shipped you should receive a Shipping Confirmation with all of your orders information, including an option to track your orders progress if you chose a shipping method with tr

How long will it take for me to receive my order?

Shipping informationAll UK/ROW orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.Orders received on weekdays before 15:00 GMT will be shipped out the same day. Orders placed after this time will be sent th

What are 'additional fees'?

Unfortunately, we can not be responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs prior to ordering. This includes any import fees for orders s

What is a pre order?

A pre-order is an order placed for an item that is not currently in stock. Pre-orders allow customers to guarantee immediate shipment once we have restocked. All pre-ordered products will be shipped on or before the shipping date stated below the 'pr

I want to change my order?

Unfortunately, we are unable to make any changes or cancellations once the order has been placed - this includes the following:. When placing your order please make sure that you specify the correct delivery address as TAILORED ATHLETE takes no respo

Why was my order cancelled?

Out of stock. In the unlikely event a product from your order is out of stock, we will work with you to replace this with a product of the same value. If no alternative can be found we can issue a refund for this product and ship out your remaining o

I have received the wrong item

In the extremely unlikely event you have received the wrong item, please contact our Customer Support Team at [email protected] immediately with the following information and we will be happy to help. Once we have receive this information,

Out of stock product[s]

In the unlikely event a product from your order is out of stock, we will work with you to replace this with a product of the same value. If no alternative can be found we can issue a refund for this product and ship out your remaining order.