What do I do if my product is faulty?Updated 3 months ago
In the extremely unlikely event you have received a faulty item, please contact our Customer Support Team at [email protected] within 30 days of the item(s) arriving. Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence
Please do not return any damaged goods unless advised by a member of our Support Team, it may result in a slower resolution time.
As per the Consumer Rights Protection - we will replace any product that is proven to be faulty or has developed a problem over time up to 6 months after the order arrives.
Failure to report a faulty item ahead of return will be rejected with the return deemed void and the products destroyed due to not being resellable.