TAILORED ATHLETE | ROW

Contact us

I'd like to leave feedback on my product/order

Product Care

When are you bringing out new products?

When are you restocking?

Problems with my account?

General queries

Privacy Notice

Cookie policy

Terms and conditions

Policies & T&C's

What if I am between two sizes?

How to measure yourself?

Do your shirts fit like normal shirts?

What size am I?

Sizing

What do I do if my product is faulty?

Where is my order?

How long will it take for me to receive my order?

What are 'additional fees'?

What is a pre order?

I want to change my order?

Why was my order cancelled?

I have received the wrong item

Out of stock product[s]

Orders

How do I track my order?

What is your shipping policy?

UK delivery

International Shipping and Returns

Customs & Import fees

Delivery

Do you have any promotions at the moment?

What forms of payment do you accept?

Buy Now Pay Later With Klarna

What is a gift voucher?

Payment & Promotions

What is your return policy?

How do I return my items?

Have you received my return yet?

Not eligible for returns- Last chance products

Returns

What is Route and Green Package Protection?

What is Carbon Neutral Shipping?

How does Green Package Protection/Carbon Neutral Shipping work?

Where is My Order?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route

International orders

Tracking international orders

We understand that navigating customs and duties can be frustrating, especially with recent changes due to Brexit and evolving international shipping regulations. To make shopping easier, we’ve partnered with Global-e, a trusted international checkou

<p id="isPasted">We understand that navigating customs and duties can be frustrating, especially with recent changes due to Brexit and evolving international shipping regulations. To make shopping easier, we&#x2019;ve partnered with Global-e, a trusted international checkout provider. This means:</p><p><br></p><p>-You can shop in your local currency</p><p><br></p><p>-Your order will be fully tracked</p><p><br></p><p>-You&#x2019;ll have pre-paid duties and taxes at checkout&#xA0;</p><p><br></p><p>If pre-payment is available for your country, all duties and taxes will be clearly displayed at checkout&#x2014;so there are no surprises on delivery. However, if you choose standard shipping, local taxes or customs fees may still apply upon arrival, depending on your country&apos;s regulations.</p><p><br></p><p>If you decline to pay these charges, your parcel will be returned to us. Once we receive it, we&#x2019;ll issue a refund for your order in line with our Shipping &amp; Returns Policy.</p><p><br></p><p>We always recommend checking with your local customs office for the most accurate and up-to-date information.</p><p><br></p><p>If you have any questions or if there&#x2019;s anything we can do to assist further, please feel free to reach out. We&apos;re here to help!</p>

Thanks for contacting TA!To follow the tracking updates for your order, please visit: https://web.global-e.com/order/track and enterOrder ID: number of your order without the lettersEmail : email used when placing the orderPlease let us know if there

<div data-block="true" data-editor="g9db" data-offset-key="c6smi-0-0" id="isPasted"><div data-offset-key="c6smi-0-0"><span data-offset-key="c6smi-0-0"><span data-text="true">Thanks for contacting TA!</span></span></div></div><div data-block="true" data-editor="g9db" data-offset-key="5gaoh-0-0"><div data-offset-key="5gaoh-0-0"><span data-offset-key="5gaoh-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="g9db" data-offset-key="716lp-0-0"><div data-offset-key="716lp-0-0"><span data-offset-key="716lp-0-0"><span data-text="true">To follow the tracking updates for your order, please visit:&#xA0;</span></span><a href="https://web.global-e.com/order/track" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="716lp-1-0"><span data-text="true">https://web.global-e.com/order/track</span></span></a><span data-offset-key="716lp-2-0"><span data-text="true">&#xA0;and enter</span></span></div></div><div data-block="true" data-editor="g9db" data-offset-key="9dpr1-0-0"><div data-offset-key="9dpr1-0-0"><span data-offset-key="9dpr1-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="g9db" data-offset-key="4t7u1-0-0"><div data-offset-key="4t7u1-0-0"><span data-offset-key="4t7u1-0-0"><span data-text="true">Order ID</span></span><span data-offset-key="4t7u1-0-1"><span data-text="true">: </span></span><span data-offset-key="4t7u1-0-2"><span data-text="true">number of your order without the letters</span></span></div></div><div data-block="true" data-editor="g9db" data-offset-key="4nqc3-0-0"><div data-offset-key="4nqc3-0-0"><span data-offset-key="4nqc3-0-0"><span data-text="true">Email</span></span><span data-offset-key="4nqc3-0-1"><span data-text="true"> : </span></span><span data-offset-key="4nqc3-0-2"><span data-text="true">email used when placing the order</span></span></div></div><div data-block="true" data-editor="g9db" data-offset-key="5q5j2-0-0"><div data-offset-key="5q5j2-0-0"><span data-offset-key="5q5j2-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="g9db" data-offset-key="q9jk-0-0"><div data-offset-key="q9jk-0-0"><span data-offset-key="q9jk-0-0"><span data-text="true">Please let us know if there is anything additional we could help you with.</span></span></div></div>

All articles

Categories