International ordersUpdated 18 days ago

We understand that navigating customs and duties can be frustrating, especially with recent changes due to Brexit and evolving international shipping regulations.

Orders shipped to EU countries may now incur local duties and taxes, which apply beyond certain thresholds (VAT on imports above 22 euros and customs duties over 150 euros). To make this transition smoother, we’ve zero-rated VAT on our website to help prevent any double taxation on your order.

If you decline to pay these charges, your parcel will be returned to us. Once we receive it, we’ll issue a refund for your order in line with our Shipping & Returns Policy.

We always recommend checking with your local customs office for the most accurate and up-to-date information.

If you have any questions or if there’s anything we can do to assist further, please feel free to reach out at [email protected]