Where is my order?Updated 2 years ago

Track my order

All orders are shipped within 24-48 hours of the order being placed. Once shipped you should receive a Shipping Confirmation with all of your orders information, including an option to track your orders progress if you chose a shipping method with tracked shipping.

If you selected a tracked shipping method at checkout and would like to track your order, please use this link to to be directed to our 'Track my order' page. You will be required to enter your order number and email address belonging to the registered order to gain access. Please note, this only works if your order has been shipped via a tracked shipping method.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as TAILORED ATHLETE take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at [email protected] within 30 working days from the dispatch date. We cannot refund or replace lost items until 30 working days after the date of despatch - this is when Royal Mail or Deutsche Post class items as being lost.

Items not received but tracking shows they have been delivered

This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.

Please note: we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.