I have received the wrong itemUpdated 8 months ago
In the extremely unlikely event you have received the wrong item, please contact our Customer Support Team at [email protected] immediately with the following information and we will be happy to help.
- Your order number
- The name of the item you did not receive
- A description of the item you received in it's place
- A clear photograph of the item you have received, including the barcode/label
Once we have receive this information, our Customer Support Team will resolve this as quickly as possible. You may be asked to return the incorrect item back to us via our returns process.
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.