International Shipping and ReturnsUpdated a month ago
How long does the delivery take?
Our standard international shipping typically takes up to 10 working days (Mon–Fri) from the dispatch date. We also offer priority shipping option, which usually takes 2-4 working days for the delivery to be made.
Will I need to pay customs or duties?
We understand that navigating customs and duties can be frustrating, especially with recent changes due to Brexit and evolving international shipping regulations. Orders shipped to EU countries may now incur local duties and taxes, which apply beyond certain thresholds (VAT on imports above 22 euros and customs duties over 150 euros). To make this transition smoother, we’ve zero-rated VAT on our website to help prevent any double taxation on your order. If you decline to pay these charges, your parcel will be returned to us. Once we receive it, we’ll issue a refund for your order in line with our Shipping & Returns Policy. We always recommend checking with your local customs office for the most accurate and up-to-date information.
How do I track my order?
Please visit the following link: https://tailoredathlete.co.uk/apps/tracktor/track
How do I return my order?
To initiate a return, please visit our easy-to-use returns' portal: https://returnsportal.co/r/tailoredathlete-row?s=1&lang=
When prompted, please enter the following details:
Order number: ex. TA123456
Email: email address used when placing your order
This will help us quickly locate your order and process your request efficiently. Drop off your parcel at a local shipping location to the address provided by our Returns Portal and keep the receipt for confirmation.
Please note, it can take up to 10 days for your return to reach us in the UK.
Do I need to print the return form?
No, there's no need to print the return form. Please make sure to include your order number and other details on a piece of paper inside the package.
Do you offer a prepaid return label?
Unfortunately, we don’t provide prepaid return labels, and all return shipping costs (taxes and duties) are the responsibility of the customer. We understand this may be an inconvenience, and we truly appreciate your understanding.
Can I exchange my order?
Yes, you can, but please note that we are not responsible for taxes and duties that may apply to your new exchange order.
How long will it take to process my refund?
Refunds are typically processed within 5-10 business days. If you need further information, feel free to reach out to [email protected]