How do I return my items?Updated 8 months ago

If you are not completely satisfied with your order, please visit our Returns & Exchanges page and follow the steps to set up a return.

• Please include your full name and order number within the returns package (Products that arrive without a name and order number will be unable to process).
• If you would like an exchange, include the changes you would like made to your order.

For UK Customers Only (excluding Channel Islands)

To return your order for a refund, we provide the option to use a pre-paid Royal Mail label or QR code for a charge of £4.99 which will be deducted from your final refund.

For exchanges, we provide the option to use a pre-paid Royal Mail label or QR code for a charge of £2.99 which will be charged when completing the exchange process online.

If you opt for the pre-paid postage option, please either print the Royal Mail returns label and attach it to your parcel or show the QR code to your nearest post office and they will print a returns sticker and adhere it to your package.

Alternatively, you can organise your own postage if preferred, but we do recommend that you use a location that can provide a proof of purchase receipt.

If organising your own postage, we advise that you use a service that can provide the appropriate level of tracking and insurance.

Please include your order number, name and address on a piece of paper with the returned items.

For International Returns and Exchanges (including Channel Islands)

For international returns and exchanges (including the Channel Islands), please organise your own returns postage and ensure that all relevant customs charges are paid as we are not responsible for these charges. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund or exchange lost returns.

To qualify for a refund or exchange:

• Items must be unwashed and unworn (apart from trying on).
• All tags, clips, and packaging must be included in the polybag.
• True Muscle Fit Suit Jacket: Jackets must be returned with all original packaging including hangers and suit bags with the original tags attached and still in a resellable condition. Items that do not meet these requirements are not eligible.
• Items must not be from our Last Chance collection.
• Damaged returns: Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.
• Please Note: Underwear is NON-RETURNABLE.

Items that do not meet these requirements are not eligible.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

We offer a 35 day return policy, this begins from the moment the order is received.