Have you received my return yet?Updated 2 years ago
UK & US returns
Depending on which service you've chosen to return your item(s), it can usually take up to 20 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.
Our Customer Support Team will let you know your order has been processed to confirm the next steps of your return.
International returns
Depending on the service & country you're returning your item(s) with, it can take up to 25 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.
If your order is showing as delivered, please bear with us - the likelihood is that we're just getting round to your return. Our Customer Support Team will be in touch via email once the return has been processed to confirm the next steps of your return.