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OVERVIEW. This website is operated by Tailored Athlete Limited. Throughout the site, the terms “we”, “us” and “our” refer to Tailored Athlete Limited. Tailored Athlete Limited offers this website, including all information, tools and services availab

Terms and conditions

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Policies & T&C's

Contact us

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Product Care

When are you bringing out new products?

When are you restocking?

Problems with my account?

General queries

What if I am between two sizes?

How to measure yourself?

Do your shirts fit like normal shirts?

What size am I?

Sizing

What do I do if my product is faulty?

Where is my order?

How long will it take for me to receive my order?

What are 'additional fees'?

What is a pre order?

I want to change my order?

Why was my order cancelled?

I have received the wrong item

Out of stock product[s]

Orders

How do I track my order?

What is your shipping policy?

UK delivery

International Shipping and Returns

Customs & Import fees

Delivery

Do you have any promotions at the moment?

What forms of payment do you accept?

Buy Now Pay Later With Klarna

What is a gift voucher?

Payment & Promotions

What is your return policy?

How do I return my items?

Have you received my return yet?

Not eligible for returns- Last chance products

Returns

What is Route and Green Package Protection?

What is Carbon Neutral Shipping?

How does Green Package Protection/Carbon Neutral Shipping work?

Where is My Order?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route

International orders

Tracking international orders